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House of Cool is looking for an IT Support Technician/ JR Sysadmin
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Position: IT Support Technician/ JR Sysadmin
Term: Full Time, Employee/Freelance
Start Date: March 2021
Annual Salary: $60,000 - $80,000

House of Cool is growing our IT department!

We are looking to add an intermediate level IT professional to our growing team. Our ideal candidate is someone with 5+ years experience in dynamic IT environments, and experience within the entertainment industry is a definite asset! This could include animation or design studios, on-set DIT work, or anything that exposed you to the rigorous demands and schedules of both Film and TV.

At present you would be helping support up to 125+ users, while assisted by 2 existing technicians and reporting directly to the IT Manager. As a growing company there will be many opportunities to use and refine a variety of skills. Experience with online ticketing systems, end-user support, server systems, email infrastructure, and data management are essential for this role. We pride ourselves in being an equal opportunity employer providing training and workshops to develop skills and values necessary for people to thrive in our dynamic and awesome industry.


  • Installing and configuring computer hardware, software, systems, networks, and peripherals
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing end-user support across the company (remote during COVID)
  • Setting up accounts and machine profiles for new users
  • Repairing and replacing equipment as necessary
  • Preventative maintenance
  • Testing new technology

·         Communication skills

·         Interpersonal skills

·         Problem solving skills

·         Punctuality

·         Critical thinking skills

·         Teamwork and collaboration skills

·         Adaptability skills

·         A strong work ethic

·         Project management skills



·         Windows Server 2016

·         CentOS 7

·         MacOS and Windows OS

·         Microsoft Office, including Excel

·         Photoshop, Premiere, Media Encoder

·         Avid Media Composer

·         Storyboard Pro

·         WordPress

·         Google Workspace

Technologies to know:

·         Cool: PHP/MySQL, TCP/IP, DNS, DHCP, Active Directory / LDAP, HTML, FTP

·         Cooler: CSS, SSL, TeamViewer, Teradici, RDP, VNC , Python 2.3 and/or similar programming


2 References Required

Ontario residents preferred but all candidates will be considered.

Only those considered for the position will be contacted.

Please submit resumes and references to